Postage and Packing
Postage is calculated by the website based on weight and size, insurance costs and delivery area so we do not have a set delivery cost. We use Royal Mail and UK Mail. The website will calculate delivery costs for all post codes in England, Wales, some parts of Scotland. Please use the estimate shipping button for delivery costs.
These post codes are all classed as offshore and UK Mail charge extra for these areas: AB 31 - 38, AB 40 - 56, IV, KW1 - KW 14, PA 20 - PA 78, PH 4 - PH50, KA 27 - KA 28, HS, ZE, IM, BT All Channel Isles, Isle of Wight, Ireland. Please contact us for an exact quote for these areas.
Important details: Please note that Courier deliveries require a signature, however where you request that your parcel be left in a safe place, Summer Naturals can not be held responsible for parcels that may be stolen or damaged where a signature has not been obtained.
Summer Naturals cannot be held responsible for parcels that have had attempted deliveries and returned to a courier depot and where contact with the courier company is not made within three days of the first delivery attempt. Please note that parcels returned to a depot and not collected/ re-delivery arranged within 3 working days may be returned to us and will incur a return charge of £12.00. Where an item is returned undamaged and due to non collection, a refund less postage costs will be refunded back to you..
Parcels leave us in good condition, where details have not been left for a "safe" delivery place and parcels are returned for redelivery they are prone to damage, this is mainly due to the nature and weight of the products that we sell. Summer Naturals can not be responsible for parcels that are damaged after a delivery has been attempted and failed.
Processing and postage time
Please allow a 3 working day processing time and a further 2 to 3 working days postage time depending on which service you have selected. We do work as quickly as we can and do aim to have your order with you within one week of ordering. If you live in a remote part of the UK, delivery may take longer to arrive. ( please see notice below ). Larger parcels posted with the courier should be delivered within 48 hours. If your order is urgent, please email us and we will try to do all we can to get it to you as quickly as possible. You may select 24 hour delivery but this is delivery time which follows a processing time. Orders placed on a Friday will not be delivered until Monday where a 24 hour service has been selected.
Insurance and when things go wrong
In the very unlikely event of a parcel being lost please contact me. I will have the postage details and proof of postage required to file a claim with Royal Mail or the courier company that we have dispatched with. If it is found that Royal mail are not responsible for the reported loss where a fraudulent claim may have been made, insurance will not be recovered. Summer Naturals can not be held responsible in this event.
In order to process all deliveries, it is important that you give your full and correct address including full post code. We follow the clear address policy. Parcels can not be posted without a full post code. Please also note that Summer Naturals can not be responsible for parcels being delivered to a wrong address where the wrong address details have been provided.
Please contact us if you are aware that your postcode is in a Royal Mail problem delivery area.
Packaging and the environment
Because recycling is very important we try our very best to re-use packaging, we have an agreement with a local shopkeeper, we collect his used boxes and use them to package your orders so don't be surprised if your order arrives in a crisp box. By doing this we save the grocer a trip to the tip therefor reducing fuel emissions, it reduces all of the energy that would have been used when recycling those boxes and helps to keep the cost of packaging to a minimum. Where possible we will try to avoid using plastic although when we do it will almost certainly be pre used, unfortunately it is sometimes necessary in order to protect your order in transit.