Customer Service Reviews

We like to think that our customer service is pretty good, we try to answer all emails as quickly as possible, even when we are away on holiday! We are not always good at answering the phone, this is usually because we are up a ladder picking orders, out with the courier, taking in supplies or I am up to my elbows in coconut oil and so we do prefer emails as we can act upon a request or sort out a problem much easier that way. Like all businesses we do encounter problems and we like to sort them out as efficiently and as quickly as we possibly can. I was asked if I could add a review by a customer and this is what she said about our customer service. We would of course like to thank all of our customers for their custom!!!


Thank you Summer Naturals:
This company gives fantastic customer care. What a wonderful world it would be if all sellers took such great care and gave such brilliant service as Summer Naturals.

Products are very good, fairly priced, and at the same time great consideration is given to the environment.Amongst my purchases was a soap cutter which unfortunately arrived with the wood warped. Following a very helpful telephone call, and before I could even send an e mail saying it wasn't at all urgent, a replacement had been made and within 24 hours had been delivered.Really excellent care.

The carriers they use are also very good and let me know at what time to expect delivery.
Thank you Summer Naturals. I think you are really wonderful and will be returning.
With best wishes
Mary Daniel

Thank you so much for your very excellent service.

Lisa Chambers


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