Shipping & Returns


Shipping
At the present time we only offer Royal Mail and UK Mail delivery within the UK (please see restrictions below). Occasionally we will use Royal Mail second class postage where free postage has been offered on part or the whole of the order. We are unable to offer a service on the website to overseas customers, some of our products are not suitable for transportation overseas, however, please email us if you wish to place an overseas order, we will advise on which products we are able to ship and how much postage will be for an order.

Prices for postage apply to Mainland Britain Only. Customers in Northern Ireland, Ireland, Isle of Wight, Isle of Man, Isle of Scilly and other Isles and Scottish Highlandsplease Contact Us for postal prices.


Shipping Lead Times
We aim to ship all products within 72 hours of receiving your order. If an order is urgent, please let us know and we will endeavor to ship sooner.

Price Changes
Prices are subject to change without notice, however most of our prices remain stable.

Payment Options
Currently, we are able to accept Visa, Mastercard and Paypal and Nochex. All our electronic payments are handled either through Paypal or Nochex. You can make credit card payments via Paypal without having a Paypal account. Payments made by Personal Cheque or Postal Order will not be shipped until funds have been received/cleared. Please make payment payable to 'Summer Naturals'. Please send to the address on the Contact Us page.

Returned Cheques
If you issue a cheque that is returned by the bank, no other cheques will be accepted on future orders. Although payment by credit card or Paypal will still be accepted.

Returns
You are welcome to to return the item in its unused condition and have 14 days in which to decide to return. Summer Naturals are not responsible for the return postage costs. Please email us and let us know your decision and we ask proof of postage is obtained. As soon as the item has been delivered to us we will issue a refund. We do ask that the return is made within 7 working days after you have notified us. Where a more expensive postage option has been selected for the outgoing shipping and where a cheaper option was available, the cheaper postage price will be refunded only.

Damage Claims
If a package is obviously damaged upon arrival we ask that you accept delivery as often outer packaging can be damaged but the contents undamaged. We will require photographs of the damage in order to place a claim/replace/ refund damaged items. Refusing a parcel which is not damaged internally will incur a return cost of 12 where the parcel is retunred by the courier. There is usually no return costs where a parcel has been refused when being delivered by Royal Mail.

All policies are subject to change without notice and we reserve the right to refuse service to anyone for any reason. These pages, items and photos are the intellectual property of 'Summer Naturals'.

Contact Us: Summer Naturals & The Moulds Shop. Unit 2A Arrow Trading Estate, Corporation Road, Audenshaw, Manchester, M34 5LR

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